Reviewed and updated 4 October 2026.
During a storm, focus on people and safe shelter before the roof. Do not climb onto the roof, use a ladder outside or attempt to fit a tarp yourself. Wind, rain and damaged materials can make access dangerous.
Move away from immediate hazards
Keep people away from a bulging or sagging ceiling and from water near lights, sockets or electrical equipment. Do not touch wet electrical fittings or enter the roof space. If anyone’s life is in danger, call 000.
If it is safe, move belongings away from a minor drip and contain water without standing beneath a damaged ceiling. Stop if the situation changes or the area becomes unsafe.
Know when to call VICSES
VICSES advises calling 132 500 for emergency storm assistance where a roof is damaged or leaking significantly. Minor leaks and non-emergency repairs should be referred to an appropriate tradesperson. Check the VICSES guidance on when to call.
Emergency assistance may involve temporary measures. Permanent repairs still need to be assessed and arranged separately. Do not assume a roof repair company can attend immediately; describe the situation and ask about current availability.
Record only what you can observe safely
- Note when the leak started and which room is affected.
- Take photographs from a safe indoor or ground-level position.
- Record visible damage without approaching unstable areas.
- Keep a brief history of previous leaks or repairs.
Do not go outside to inspect the roof while conditions are dangerous. Avoid fallen powerlines and damaged trees. Follow official advice if the building is unsafe or you are told to leave.
Discuss the damage with your insurer
If you may make a claim, contact your insurer promptly to discuss the evidence and repair process. Coverage depends on the policy and circumstances. Do not assume all storm-related roof work is covered.
Consumer Affairs Victoria provides advice about repairs after a disaster, including checking tradespeople and approvals.
Arrange an assessment when conditions allow
The next step is to identify how water entered and which components need attention. A temporary cover or the end of the rain does not establish that the cause is repaired. Ask for a scope covering the roof defect and identifying any separate internal work.
Contact Melbourne Roof Repairs with your address, the affected roof area and whether water is still entering. We can discuss roof repair enquiries and the next available assessment step.
Arrange a roof repair enquiry
Melbourne Roof Repairs offers roof repair services. Contact our team with the property address and details of the problem to discuss the next step.
